Gaming should always be fun — a form of entertainment, not a source of stress or financial hardship. At logigame, we take our duty of care to every Filipino player seriously. This page outlines the tools, resources, and commitments we have in place to help you play safely and within your means.
At logigame, responsible gaming is not just a checkbox — it is a core value embedded in everything we do. We believe that every player in the Philippines deserves a safe, transparent, and enjoyable gaming environment. That means giving you the tools to stay in control, the information to make informed decisions, and the support to seek help if gaming ever stops being fun.
We operate in accordance with applicable Philippine gaming regulations and align our responsible gaming practices with the standards promoted by PAGCOR (Philippine Amusement and Gaming Corporation). Our platform is strictly for players aged 21 years and above — no exceptions.
Whether you're playing slots from Makati, enjoying live bingo in Cebu, or spinning the reels from Davao, logigame is here to make sure your gaming experience stays positive and within healthy boundaries.
logigame provides a full suite of player protection tools — all available directly from your Account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define how long you want to play in a single session. When your time limit is reached, logigame will display a clear notification and prompt you to take a break. You can set session limits from as little as 30 minutes up to several hours.
Enable periodic on-screen pop-ups that show you how long you have been playing and a summary of your net gaming activity during the session. Reality checks are a simple but powerful way to stay aware of your gaming behaviour in real time.
Take a short break from gaming without permanently closing your Account. logigame offers cool-off periods ranging from 24 hours to 6 weeks. During a cool-off, you cannot log in or place bets, but your Account and balance remain intact.
If you feel you need a longer break, logigame's self-exclusion tool allows you to block access to your Account for a minimum of 6 months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Cap the maximum amount you are willing to lose over a defined period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool helps prevent chasing losses — one of the most common signs of problem gambling.
Self-exclusion is one of the most effective tools available to players who feel their gaming is becoming problematic. Here is how to activate it on logigame:
Access your Account using your registered email and password. If you are unable to log in, contact our support team directly at [email protected] for immediate assistance.
Go to your Account settings and select the "Responsible Gaming" section. You will find all available player protection tools listed here, including self-exclusion options.
Choose between a temporary exclusion (minimum 6 months) or a permanent exclusion. We strongly recommend selecting the period that best reflects your current situation — you can always contact us to extend an exclusion.
Confirm your self-exclusion request. You will receive an email confirmation within 24 hours once your Account has been restricted. During this period, logigame will also suppress all marketing communications to your registered contact details.
It can sometimes be difficult to recognise when gaming has shifted from entertainment to a problem. Ask yourself the following questions honestly:
Do you spend more money on gaming than you originally planned or can afford?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have lost?
Has gaming started to affect your relationships, work, or daily responsibilities?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you borrowed money or sold possessions to fund your gaming activity?
Do you hide your gaming activity from family members or close friends?
Have you tried to cut back on gaming but found it difficult or impossible to do so?
If you answered "yes" to two or more of the above questions, we strongly encourage you to use logigame's self-exclusion tool or contact our support team. You are not alone — help is available.
Under Philippine law and PAGCOR regulations, participation in casino-style gaming is strictly restricted to individuals who are 21 years of age or older. logigame enforces this requirement rigorously through our Know Your Customer (KYC) verification process.
Every new logigame Account must complete identity verification before deposits, withdrawals, or real-money gameplay are permitted. Acceptable government-issued identification includes a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys National ID. Date of birth is verified against the submitted document.
Any Account found to belong to a person under the age of 21 will be immediately suspended, all funds will be returned (less any bonuses), and the matter may be reported to the relevant authorities. logigame also encourages parents and guardians to use device-level parental controls to prevent minors from accessing online gaming platforms.
If you suspect that a minor is using the logigame platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
You don't have to face gambling-related challenges alone. The following organisations provide confidential support and resources for players in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) promotes responsible gaming across all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection standards, self-exclusion registries, and public awareness campaigns.
The National Center for Mental Health (NCMH) in the Philippines provides free mental health services and crisis intervention. If gambling-related stress is affecting your mental wellbeing, reaching out to a mental health professional is a positive and courageous step.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are held regularly across Metro Manila, Cebu, and other major Philippine cities including Davao and Quezon City.
If you or someone you know is in crisis due to gambling-related issues, the NCMH Crisis Hotline and the Department of Health's mental health helpline are available to provide immediate support. These services are free and confidential for all Filipinos.
Our dedicated player protection team is available 24/7 to assist with any responsible gaming concerns. Whether you need help setting limits, activating self-exclusion, or simply want to talk through your options, we are here for you. Contact us at [email protected].
If gambling has led to financial difficulties, free financial counselling services are available through various Philippine government agencies and non-profit organisations. Managing debt and rebuilding financial stability is possible with the right support and guidance.
Responsible gaming starts with good habits. Here are some practical tips to help you keep your logigame experience enjoyable and within healthy limits:
logigame has a particular responsibility to identify and support players who may be at heightened risk of gambling-related harm. Our player protection systems include:
Our platform monitors gaming patterns for indicators of problem gambling, such as sudden increases in deposit frequency, extended session durations, and rapid loss chasing. Players exhibiting these patterns may be proactively contacted by our responsible gaming team.
logigame staff are trained to identify and escalate concerns about player welfare. If a player contacts support and displays signs of distress related to gambling, our team is empowered to initiate responsible gaming conversations and offer immediate assistance.
In certain circumstances, a family member or carer may contact logigame to request that a player's Account be reviewed or restricted. We take such requests seriously and will investigate in accordance with our player protection procedures and applicable privacy obligations.
Players who feel that promotional bonuses and offers are contributing to excessive gaming can opt out of all marketing and bonus communications through their Account settings. This will not affect your ability to play or access your existing balance.
logigame is built for players who want great entertainment with peace of mind. Set your limits, use our tools, and enjoy the games — knowing that we have your back every step of the way. Remember: 21+ only, and always play within your means.