Frequently Asked Questions

logigame requires identity verification in compliance with Philippine anti-money laundering regulations. You will need to submit a clear photo or scan of one valid government-issued ID. Accepted documents include:

• Philippine Passport
• SSS ID or UMID Card
• Driver's Licence (LTO)
• PhilSys National ID
• Voter's ID or PRC ID

In some cases, a proof of address (such as a recent utility bill or bank statement showing your name and address) may also be requested. KYC documents are reviewed within 24 to 48 hours on business days.

No worries — it happens to everyone. On the logigame login page, click the "Forgot Password?" link below the password field. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you are still having trouble, contact our support team at [email protected] and we will assist you promptly.

Some account details — such as your display name and contact number — can be updated directly from your Account Settings page. However, changes to your registered email address or date of birth require identity re-verification and must be processed by our support team. This is to protect your account from unauthorised changes. Please contact [email protected] with your request and a copy of your valid ID.

logigame is primarily designed for Filipino players and operates in accordance with applicable Philippine gaming regulations. Access from certain jurisdictions outside the Philippines may be restricted. If you are an Overseas Filipino Worker (OFW) or a Filipino residing abroad, please contact our support team to confirm whether your location is eligible before registering.

logigame supports a wide range of Philippine payment channels to make depositing as convenient as possible for Filipino players. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online, Metrobank Online
• Over-the-Counter: Selected partner outlets (details available in the cashier section)

All transactions are processed in Philippine Peso (₱). logigame does not currently accept cryptocurrency deposits.

The minimum deposit on logigame is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification in line with our AML compliance procedures.

GCash and PayMaya deposits are credited to your logigame account instantly in most cases — usually within a few seconds of completing the transaction. Bank transfers may take between 15 minutes and 2 hours depending on your bank's processing times. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate immediately.

logigame does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. logigame absorbs all platform-side processing costs so that your full deposit amount reaches your gaming balance.

To withdraw your winnings, log in to your logigame account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to cash out, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Processing times vary by payment method:

• GCash / PayMaya: 1 to 3 business hours after approval
• BPI / BDO / Metrobank: 1 to 2 business days

Withdrawal requests are reviewed by our finance team before being sent. Most requests submitted before 5:00 PM Philippine Standard Time (PST) on a business day are processed the same day. Requests submitted on weekends or public holidays are processed on the next business day.

The minimum withdrawal amount on logigame is ₱200 for all payment methods. Standard maximum withdrawal limits are ₱50,000 per day and ₱200,000 per week for regular accounts. VIP players may have higher limits — contact our support team for details. Withdrawals exceeding ₱50,000 in a single transaction may require additional identity verification in line with BSP and AMLC regulations.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — your ID documents have not yet been approved
• Active bonus wagering requirements that have not yet been met
• The withdrawal amount exceeds your current daily or weekly limit
• A security review has been triggered on your account
• The payment details provided do not match your registered account information

If your withdrawal has been pending for more than 24 hours without explanation, please contact our support team at [email protected] with your transaction ID and we will resolve it as quickly as possible.

logigame offers a diverse and growing library of games designed for Filipino players. Current game categories include:

• Online Slots: Hundreds of slot titles with varying themes, paylines, and jackpot sizes
• Live Bingo: Fast-paced bingo rooms with Filipino-speaking hosts
• Mini Baccarat: Streamlined baccarat tables perfect for quick sessions
• Dino Hunter: logigame's exclusive arcade-style hunting game
• Live Casino: Real-time table games including roulette, blackjack, and poker with live dealers

New games are added regularly — check the logigame Casino lobby for the latest additions.

Yes — logigame is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit logigame.org on your phone's browser and log in to access the full game library. The mobile interface is designed for touch screens and adapts to different screen sizes, so whether you are using a budget Android phone or the latest iPhone, the experience is seamless.

All games on logigame use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our slot and table game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios, providing full transparency of every deal and spin.

If a game freezes or you experience a disconnection during play, first try refreshing your browser or restarting the game. Your session data and any active bets are saved server-side, so reconnecting will restore your game state in most cases. If a bet was placed but the round did not complete due to a technical error, our system will automatically resolve the round based on the game's outcome at the time of disconnection. If you believe a bet was lost unfairly due to a technical issue, contact [email protected] with the game name, date, time, and approximate bet amount.

logigame offers a welcome bonus for new players upon completing registration and making their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before the resulting winnings can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering requirements — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your deposits freely without meeting wagering requirements — you can opt out of all promotional offers through your Account Settings. You can also contact our support team to have bonus communications disabled. This is also available as part of our responsible gaming tools for players who feel that bonuses may be contributing to excessive play.

The minimum age to register and play on logigame is 21 years old, in accordance with Philippine gaming regulations. This is strictly enforced through our KYC identity verification process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. If you suspect a minor is accessing the platform, please report it to [email protected] immediately.

logigame provides a full suite of responsible gaming tools accessible from your Account Settings under the Responsible Gaming section. You can set:

• Deposit limits — daily, weekly, or monthly caps on how much you can deposit
• Loss limits — maximum amount you are willing to lose in a given period
• Session time limits — automatic reminders or cutoffs after a set play duration
• Reality checks — periodic pop-ups showing your session activity

Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.

If you feel you need a break from gaming, logigame's self-exclusion tool allows you to block access to your account for a minimum of 6 months or permanently. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, select your preferred period, and confirm. Your account will be restricted within 24 hours and all marketing communications will be suppressed. Self-exclusion cannot be reversed during the active exclusion period. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, support is available in the Philippines through several organisations:

• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation promotes responsible gaming standards across all licensed operators
• National Center for Mental Health (NCMH): Provides free mental health services and crisis intervention
• Gamblers Anonymous Philippines: Peer support meetings held regularly in Metro Manila, Cebu, Davao, and Quezon City
• logigame Support Team: Available 24/7 at [email protected] for immediate responsible gaming assistance

You are never alone — reaching out is always the right move.